Privacy Policy

Griffith Realty Pty Ltd Privacy Policy

Griffith Realty Pty Ltd and its related entities (referred to as we, us, our) value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, manage and disclose your personal information in accordance with the Privacy Act 1988 (Cth).

What is personal information?

In this policy, personal information means information or an opinion that can reasonably identify you. This may include details such as your name, address, phone number, email, date of birth, and occupation. If you can be personally identified from the information we hold, that information will be treated as personal information.

What personal information do we collect?

We may collect information including, but not limited to:

• your name, postal or street address, email address and phone number
• your age or date of birth
• your occupation, job title or professional details
• details you provide directly to us via our website, email, phone, surveys, or in-person interactions
• information collected indirectly through use of our website, social media platforms or services

We may also collect non-identifiable information, such as aggregated statistics, anonymous survey responses, or website usage patterns.

How do we collect your personal information?

We typically collect personal information directly from you unless it is unreasonable or impractical to do so. This may occur when you:

• use or interact with our website
• contact us via phone, email, or post
• engage with our representatives in person
• complete application forms, surveys, or feedback
• enter promotions or request information

We may also collect information from third parties, such as:

• credit reporting agencies, law enforcement, or government bodies
• your authorised representatives (e.g. lawyers, accountants, advisers)
• your employer (if relevant)
• publicly available sources, or where you have given consent

Cookies and IP addresses

Our website may use cookies (small data files stored on your device) to recognise repeat visits, analyse usage trends, and improve our services. Cookies do not collect personal information unless you voluntarily provide it. You may choose to disable cookies in your browser settings, though this may limit website functionality.

We may also log IP addresses to monitor traffic, analyse trends, and administer the website.

Consequences of not providing information

If you do not supply the personal information we request, we may be unable to:

• provide the products or services you require
• offer information about services, promotions or updates that may interest you
• personalise your online experience

Why we collect and use your information

We collect, hold, use and disclose your personal information to:

• deliver products and services to you
• respond to enquiries and requests
• provide secure access to parts of our website
• improve our services, website performance and customer experience
• carry out business administration, planning, research, and quality control
• communicate marketing offers, promotions, or information (where permitted)
• update records and maintain accurate contact details
• manage and resolve complaints
• comply with legal and regulatory obligations

Disclosure of personal information

We may share your personal information with:

• Griffith Realty Pty Ltd employees, contractors and related entities
• service providers including IT, payment processing, mailing, data entry, cloud hosting and debt collection
• professional advisers such as solicitors, accountants or consultants
• third parties we partner with for business or marketing purposes
• government agencies or regulators where required by law
• any party with your consent

Some of these recipients may be located overseas. We take reasonable steps to ensure that your information is protected when disclosed outside Australia.

Direct marketing

We may send you updates, offers or other communications about our services that we believe may interest you. These may be delivered via email, SMS, phone or post, in compliance with marketing laws (such as the Spam Act 2003).

You can opt out of marketing communications at any time by using the unsubscribe function in our messages or by contacting us directly.

Accessing and correcting your information

You may request access to the personal information we hold about you at any time. If the information is incorrect, incomplete or outdated, you may request that we amend it. We will respond to requests within a reasonable timeframe.

In limited circumstances, we may refuse access (for example, where it would impact another person's privacy). If this occurs, we will explain our reasons in writing.

Complaints about privacy

If you believe we have breached your privacy, please contact us using the details below and provide information about the incident. We will investigate and respond in line with our complaints handling procedure.

Security of information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, due to the nature of the internet, we cannot guarantee absolute security of data transmitted online.

Links to third-party sites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

Contacting us

For questions, concerns, or complaints regarding this privacy policy or your personal information, please contact our Privacy Officer:

Privacy Officer
Griffith Realty Pty Ltd
Post: 17 Griffith Street, New Farm QLD 4005
Email: home@griffithandco.com

Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on our website.